Caution: A change with Google Voice billing requires customers to remove all unassigned Voice phone numbers or incur additional costs. There is a finite number of phone numbers so Google will begin to charge for unassigned phone numbers that do not have a corresponding Voice license.
You may have noticed when navigating to Apps>Google Workspace> Voice> Service Management> Numbers, the banner below:
Once you click show details, you will be able to view your number utilization.
We have put together some resources to help you release additional phone numbers:
- Release and reclaim a Google Voice Number
- Google Workspace Admin Help: Voice
- Watch our webinar on Google Voice: Updates Roadmap, and Releasing Numbers from January 2021. Grab the slide deck here.
- If you’d like Amplified IT to release non-utilized numbers for you, review our Support Stack here.