Amplified IT support for paid editions

Support included with purchase of Google Workspace from Amplified IT

Amplified IT is committed to serving the schools throughout North America that we work with. When you purchase Google Workspace for Education through Amplified IT, technical support is included without a support contract for license application, the security center (dashboard, investigation tool), Originality Reports, and advanced Meet features (attendance reports, breakout rooms, and live streams).  We can also use our Google Premier Partner status to escalate an existing Google support case. Review our support statement for paid edition customers to learn more. 

Amplified learning and support resources

Customers purchasing through Amplified IT also have access to these complimentary resources:

Support not included with purchase of Google Workspace from Amplified IT

A support contract is required for support with:

  • Google Workspace for Education fundamental issues related to core applications
  • Google admin best practices
  • General admin console assistance 
  • Chromebook/Windows Device Management
  • Advanced mobile device management
  • Data Loss Prevention policy set up 
  • Google Cloud Directory Sync (GCDS) set up
  • Big Query/Data Studio

 We do not provide support for Google Workspace for Education beta programs or Clever Roster Sync. Clever Roster Sync questions should be directed to Clever

Free trial for paid editions

You can get a free trial through Amplified IT for Standard, Teaching and Learning Upgrade, or Plus. See details here

Additional Support Options from Amplified IT

If your school would like further support from Amplified, we also offer these paid options:

  • Support hours contract, including Support Stack options
  • Our North American Google Technical Collaborative, with over 1000 member schools & districts
  • Audit services

Review our website and Support Guide for more information or reach out to info@amplifiedit.com.