Support included with the purchase of Google Workspace from CDW Amplified for Education
CDW Amplified for Education is committed to serving the schools throughout North America that we work with. When you purchase Google Workspace for Education through CDW Amplified for Education, technical support is included without a support contract for license application, the security center (dashboard, investigation tool), Originality Reports, and advanced Meet features (attendance reports, breakout rooms, and live streams). We can also use our Google Premier Partner status to escalate an existing Google support case. Review our support statement for paid edition customers to learn more.
Amplified learning and support resources
Customers purchasing through CDW Amplified for Education also have access to these complimentary resources:
- What's New Webinars: Quarterly live webinars and past webinar recordings
- Office hours: Drop by weekly to see feature demos or get help with your paid edition questions
- Licensing tool: CDW Amplified for Education's licensing tool for license management
- Monthly update emails: Highlighting recent changes and domain best practices
- Google premier partner perks: CDW Amplified for Education can use our Premier Partner status to escalate your existing Google support cases
Support not included with the purchase of Google Workspace from CDW Amplified for Education
A support contract is required for support with:
- Google Workspace for Education fundamental issues related to core applications
- Google admin best practices
- General admin console assistance
- Chromebook/Windows Device Management
- Advanced mobile device management
- Data Loss Prevention policy set up
- Google Cloud Directory Sync (GCDS) set up
- Big Query/Data Studio
We do not provide support for Google Workspace for Education beta programs or Clever Roster Sync. Clever Roster Sync questions should be directed to Clever.
Free trial for paid editions
You can get a free trial through CDW Amplified for Education for Standard, Teaching and Learning Upgrade, or Plus. See details here.
Additional Support Options from CDW Amplified for Education
If your school would like further support from Amplified, we also offer these paid options:
- Support hours contract, including Support Stack options
- Our North American Google Technical Collaborative, with over 1000 member schools & districts
- Audit services
Review our website and Support Guide for more information or reach out to email@example.com.