Gopher Buddy - What Does the Chrome End-User See?

Gopher Buddy only impacts managed users within the OUs for which you have force-installed the Gopher Buddy Chrome Extension.  Update Chrome From the Chrome Settings Page

The features and behavior of the extension for a given user depend on:

• Whether or not the user is on a managed device.
• Whether or not Chrome OS update reminders are enabled by the admin.
• How many versions behind the user's current Chrome OS version is (max version can be configured by the admin).
• Whether or not access to Device Info is enabled by the admin.
• How the user's defined access permissions (NONE, BASIC, or FULL) for Device Info are defined by the admin.

User context	What they see
All users in OUs that have the extension force-installed will see the extension icon. If they are on a managed device that is one or more versions behind, and you have enabled Chrome OS update reminders (configured in setup) the Gopher icon will include a red warning.  When clicked, it will guide the user through the Chrome update process.	- or -
Check-In Loading
Loaded, setup is correct, Chrome is up to date, and the end-user has Device Info access. Note: The Device info button is not shown if user does not have basic or full device access.
Clear cache button Use this button to fix issues if a webpage is not functioning properly.  Click to clear the browser cache. A notification lets the user know after the cache has been cleared. Device info button Click to go to the Basic or Full device info page in Gopher for Chrome webapp. This displays much more information then the quick device view in the extension.
Loaded, setup is correct, Chrome is out of date The Extension icon has a red warning badge. Users receive a Chrome is out of date nudge notification. Click Fix it to open the Chrome settings page. The Let’s update Chrome notification pops up. Click OK to update. Click I got it or I need more help to go to the support page in the CG Webapp.
User is either not a managed user or device is not a managed Chromebook
User and device are configured correctly, but the domain has a configuration issue. Troubleshooting reasons: Bad License, OAuth is not properly authorized, Domain has not set up Gopher Buddy in Chrome Webapp, OR core settings are missing.
The extension can not connect to the GB API server. The extension 20 times over an hour.
Quick device info view For a valid user on a managed device this shows the very basic information about the current device. Truncated data has a tool tip with full value. Copy buttons allow for copying.
Footer Buttons:
Get help Click Get Help to open the Frequently Asked Gopher Buddy Questions for End-Users Help Center Article.
Recheck Chrome Version Click to force the extension to do a comparison again of the current and expected Chrome Version. This Icon only appears if the customer has Chrome version check enabled. A notification pop up shows when the recheck is complete
Reload extension Click to force the extension to reload. Users can this any time the extension starts acting odd to reset it.

Show Device Info in the Web App

Admins can use the Gopher for Chrome Web app to view the following information on devices, depending on permissions.

• Basic Info - Basic Access
• Additional Info - Full Access
• Device Usage - Full Access
• Gopher Buddy Sessions - Full Access
• Chrome Audit Events - Full Access

Document Version	Date	Description of Change
1.0	4/24/2024	Removed Fix it section, added link to update chrome article
1.1	6/25/2024	Manifest V3 release, image updates
1.2	7/12/2024	reverified
1.3	11/18/2024	reverified to spread out reverify