Why am I being told Gopher Buddy Service needs to be turned on for my whole organization?

Why am I seeing this error message?

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The Gopher Buddy Service is an API endpoint that is responsible for performing lookups on devices and users (on behalf of an assigned admin user), and logging data to our database, when the Chrome Extension "calls home."

If you do not install the Gopher Buddy Service on the root OU, there is a strong chance the admin you assign during setup will fall outside the installation path, or will get moved or change in the future, which will then cause authorization errors and prevent the Gopher Buddy Extension from functioning.   Since the service does not actually "do anything" (see Q&A below) for end-users, we believe the more future proof setup is to install the service for users in all organizations (root).

 

What if I really don't want to install the Gopher Buddy Service on root?

It is possible to install the Gopher Buddy Service only the OU(s) that contain both the currently logged in user and the admin assigned to the application during setup, and it will still function.  Again, this is a tricky requirement to meet, and which you are likely to break in the future, so we advise against it.

 

If I do install Gopher Buddy Service on root, what will my end users experience?

If end users inspect their Apps in the App-launcher, they will see a Gopher Buddy icon as shown below.

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Clicking the icon will simply take them to this informational page.