Update Designated Admin in the Gopher for Chrome Web App

There are times when the original designated Super Admin loses their authorization, whether it be scope changes, or that account has lost its Super Admin permissions. When this happens the device cache will not refresh, causing reports to not update, and the use of the device cache loading options in the add-on and web app to not complete.

Previously, the designated Super Admin assigned to Gopher for Chrome was not visible, and customers could not change the associated account. This update introduces a new Reset Designated Admin option in the web app, allowing Super Admins to change the designated admin. 

Resetting the designated Super Admin

When resetting, the designated admin changes from the former Super Admin to the Super Admin running the reset action.

  1. Access the web app either through the Gopher for Chrome sidebar > Utilities or via direct link
  2. Navigate to Support, then Reset designated admin.
  3. The popup shows who the designated admin is and who it will change to: 

    “This will change the designated admin from  [name@domain.com] to [name@domain.com].”
     
  4. Click Authorize to proceed with the change.
    The Gopher for Chrome web app will request additional access to your account, be sure to check the Select all checkbox.
  5. When the update is complete, click Proceed close the confirmation. ResetAdminConfirm.png
  6. Navigate to Manage Device Cache, and click Refresh Cache at the top right. The cache will successfully update.
     

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