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0:05
Hey guys, today I'm going to show you how to get access to our new labs club. To get started we have a labs club access form that needs to be filled out so we can create your account on the new platform.
0:17
This access form got emailed out to existing customers from Andrea. New customers will get this email in their welcome email after you complete your purchase of the tools, but it is also linked in our help center if at any point you guys need it as well.
0:35
Once you guys have the form, we just need the email address and names of anybody who you would like invited to the club.
0:41
If you are a collaborative member already, let us know here in this box, that way we can just invite you to the club.
0:48
We are using the same platform as our collaborative members. You do not have to be a paid member of the collaborative to use this, but we just need to have an account on that platform for you.
0:59
So once you fill out and submit this form within 24 hours, you'll get an email from us with an invite to join the club.
1:07
You want to come in here and officially join it. And now you're a part of it. Quick run through of the tabs here on the overview tab, it does break down what each tab is as well as a running list of anything new that's happening in the club.
1:25
On the Discussions tab is where you can come and post any questions about the tools, any how are you using this feature or we're brand new, tell me how you're using it, type of questions.
1:37
This is your collaborative space with other members of the tools to get help and see how everybody else is using things.
1:44
If you have any feature requests for any of our tools, you can pop them here on this page. We do monitor this to get ideas into our road maps, so feel free to drop them here, click into somebody else's idea, and likes are considered upvotes for right now.
2:03
But if you like them, we'll look at how many people are reacting to these ideas to you to get them higher up on the road map, things like that.
2:13
On the events tab is our calendar of all of our live office hours and training events. All of these are housed on the Big Marker platform.
2:22
So you have your registration links here and all of them. If you're unable to attend an event on the recordings tab, I'll have the recording and the slide d*** for the respective events for you guys to watch on demand.
2:35
And then resources. This is all of our help center resources. You can submit support tickets. Go out to that individual's tool dedicated help center page as well as our webinar schedule if you wanted to see it for the entire year.
2:51
On the forum tabs, there are follow buttons, and I do recommend following them, that way you guys can get a notification when new things are posted.
2:59
In the discussions tab is also where we will be posting any updates to the tools and things that are coming, so following them, just make sure that you'll be able to see them.
3:09
Once you follow, you have an opportunity to choose if you want the push notifications or an email or both if you wanted to but yes if you have any questions getting into the labs club or once you're in there and playing around things aren't looking right or you have any questions please don't hesitate
3:29
to reach out to us and we can get you square away.
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