Here are some common concerns that admins encounter in Little SIS Premium. Use the tips and solutions below to streamline troubleshooting. If you need additional help, reach out to our support team.
The best way to reach support is to enter a support ticket through the Help Center. Here's the direct Submit a ticket link, which is available at the top of every Help Center page. You can also connect with our support team by emailing support@amplifiedit.cdw.com.
If you want to obtain a support contract or have questions, reach out to a Google Customer Support Specialist.
Learn more about the various ways we can help your team.
How do I read the Little SIS Premium logs? How do I get more info about sync errors?
The logs can be tricky to read at first glance because they are in JSON format. You may find them easier to read in a web browser than a traditional text editor. If your job completes with errors, search for failed on the log. This will display error(s) that could have occurred during the class creation or the update rosters stage.
Typically, you’ll see 400 or 404 errors.
- A 400 error usually indicates that the student is suspended or doesn’t have Classroom enabled.
- A 404 error indicates that the user doesn’t exist in the admin console.
- A FAILED_PRECONDITION error generally shows up during the classroom creation process and indicates that the ownerId (the primary teacher) is Suspended or has Google Classroom service turned OFF.
A teacher got a message that their account is not set up for Teacher Review. How do I fix it?
First, check that your sync job used the correct email address for the teacher. You need to use the primary address, not an alias. And of course, check for typos. Next, be sure the teacher is in the Classroom Teachers Group.
I'm getting the following error message: what should I do?
Error encountered >> Messaging: We are unable to register the default service worker. [...]
Add the following URLs to your allow list on your firewall and content filter.
https://www.googleapis.com
https://apis.google.com
https://sync.littlesis.app
https://firestore.googleapis.com
https://us-central1-little-sis-premium.cloudfunctions.net
https://fonts.gstatic.com
https://cdn.userlane.com
https://auth.userlane.com
https://api.userlane.com
https://imgcdn.userlane.com
https://www.google-analytics.com
https://firebaselogging-pa.googleapis.com
| Document Version | Date | Description of Change |
| 1.0 | 7/30/2024 | Chenell reviewed URLs, reverify |
| 1.1 | 8/13/2024 | Published after T.Groff edits - email address reverting issue |
| 1.2 | 8/16/2024 | Added content block for email |