New Backpack users cannot sign in

If new users cannot log in, the biggest reason may be that the user directory hasn't synced after adding the user. For instance, a user added at noon will not be able to log in if the last directory sync was at 8:30 a.m. Without being synchronized, the user is not in the table and cannot log in.

To synchronize the user directory:

  1. Login to Backpack.
  2. Click the Settings card.
  3. On the User Directory Settings card at the left, click Sync User Directory.

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