Support is available for CDW Amplified for Education's Google Workspace paid edition customers related to licensing provisioning, the security center, Originality Reports, and advanced Meet features (attendance reports, breakout rooms, and livestreams) without a support contract by emailing firstname.lastname@example.org. We can also use our Google Premier Partner status to escalate an existing Google support case.
A support contract is required for support on general Google Workspace for Education Fundamental issues related to core applications, Google admin best practices, general Admin console assistance, Chromebook and Windows Device Management, Advanced Mobile Device Management, Data Loss Prevention, GCDS set up, and/or BigQuery/Data Studio customizations.
We do not provide support for Google Workspace for Education beta programs or Clever.
Our support guides detail what is available through a paid support contract.