Support Stacks: Getting the most out of Technical Support

The team at CDW Amplified for Education is committed to your success. To that end, we’re excited to announce the launch of our Support Stacks to help you plan how you will use your support hours. For Google admins, it is easier than ever to plan tangible projects around your support hours.

Support hours have long been a standing offering from CDW Amplified for Education, serving as an extra layer of support for Google admins. Many districts rely on our Google expertise to consult with our support team for project planning and tailored training that aligns with their current skill level and pain points to achieve a specific outcome. Over time we’ve learned where schools typically require additional guidance and support, and to make such support accessible, we’re launching Support Stacks.

We are introducing Support Stacks to simplify how you use Support for projects. These “Stacks” are brief engagements with the CDW Amplified for Education Support team with clear deliverables around key topics or pain points. They are designed to utilize less than 10 hours of contracted support time and may, as the name suggests, be stacked one upon the other, depending on your district’s needs. The goal is to leverage best practices and expertise to help districts more clearly navigate their Google adoption roadmap.

Most popular Support Stacks:

  • Storage Insights This engagement lets you see file storage usage within a Google Workspace for Education tenant. Determining current total usage, top users, and top storage usage cases helps plan for future controls over usage to best fit educational purposes. Additionally, GAM installation and command support are provided to help schools take action on findings as appropriate.

  • OU Restructure Functional OU structure is key to efficient Google Workspace for Education setup and management. This engagement lets you see your current OU structure, receive a recommendation for OU structure changes, and a completed OU restructure, including moving users as needed.

  • GAM Setup & Best Practices GAM is a powerful command-line tool created and available in the open-source community used to perform bulk actions, access data, and create automated Google Workspace for Education workflows. Leveraging Google’s public APIs, GAM is a free tool. This engagement aids you in the setup of GAM and provides training for common use cases.

Getting started with Support Stacks

If you do not currently have a support subscription or want to add hours to your support subscription you can still add those hours. To purchase one of the Support Stacks, please fill out this form and mention which Support Stack you are interested in, and an account manager will connect with you. If you currently have hours on a support subscription, you are one step closer to Support Stacks and you can connect with the support team by emailing support@amplifiedit.com. Whether you’re looking to solve a technical issue or want to tackle a larger project, our support team is ready to help. Reach out and we’ll be happy to help you.

 


CatherineWeers-01.jpg

About the Author

Catherine Weers, Associate Manager, Onboarding and Support
Catherine lives in Virginia Beach, walking distance to the Chesapeake Bay where she is CDW Amplified for Education’s Associate Manager for Onboarding and Support. Catherine joined the CDW Amplified for Education team in 2017 after serving in public schools for 13 years as a teacher in addition to various technology roles. Her current role as Onboarding and Engagement Consultant allows ample opportunity to empower schools, while sharing best practices to get the most out of the cloud solutions they adopt. In her spare time, you can find her at the beach with her family, likely chasing her 2 young daughters and petting all the dogs.

Articles in this section