Are your end-users reporting no access to Google Workspace for Education Plus features, including Originality Reports in Google Classroom, or no Enhanced Meet features (breakout rooms, Q&A, Polls, Noise Cancellation, Attendance Reports)?
Your first step in troubleshooting should always be to ensure the user has an assigned license.
It’s a great idea to provide helpdesk members with the ability to check and assign licenses so they can get back to instruction as quickly as possible.
In the Admin console, navigate to Directory > Users > [Select User]. Scroll down to open the Licenses section. Toggle ON to assign the user a Google Workspace for Education Plus license.
Do you want a non-super admin member of your tech team to check if a user has a license assigned to them?
Create a custom admin role by navigating to Admin console > Account > Admin roles > Create new role.
- Enter a name and description.
- Click Continue.
- Set the following permissions:
- Admin Console Privileges - User Privilege – READ
- Admin API Privileges:
- Organization Units- READ
- Users- READ
- License Management – License READ
- Click Continue.
- Click Create Role.
What’s the easiest way to instruct your helpdesk members on how to check for assigned licenses?
In the Admin console, navigate to the Users page, search for the user, scroll down, and view the Licenses section.
To assign a license, open the Licenses section on the user card. Toggle ON to assign the user a Google Workspace for Education license.
Providing visibility to more team members will make it easier to avoid access bottlenecks. One of the great features of Education Plus is the ability to access Originality Reports in Google Classroom and Enhanced Meet features to provide exceptional student and teacher experiences, whether in person or for remote learning.
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|Updated image for license names