In the Help Center, you cannot follow individual articles, but you can follow an article section as long as you have signed up for a Help Center account. When a new article is added to any section you are following, you'll be notified via email that there is a new article. The email will tell you which section the article was added to and will contain the full text and images from the article. Following is a great way to stay on top of information by knowing when new articles are posted.
In this article, you'll learn:
- How to follow and unfollow sections
- How to troubleshoot if you are not receiving email notifications
Follow a Section
The Help Center is made up of the following hierarchy: Category, Section, Article.
- Each of the cards on the Home page represents a category. Click a category card to see its sections.
- To open a section page, click on any underlined section title.
Section titles also appear as the last part of the article breadcrumb at the top of each article. - Click the Follow button. If you have not logged in, you will be prompted to do so.
- Select New Articles. The Follow button changes to Unfollow.
Note: There are two options for following, New articles and New articles and comments. Our Help Center doesn't use a comments feature so both options will work the same way. You'll be notified via the email address associated to your account during sign up.
Managing Followed Sections
You can stop following a section at any time by returning to the section and clicking Unfollow or from the My activities page of your account. Unfollowing a section stops the notification emails, meaning this is how you unsubscribe from new article notifications. Because you manually follow individual sections, you must manually unfollow to stop the email notifications.
Unfollow From Section Page
- Return to a section page you are following.
- Click Following.
- From the list that appears, click Unfollow.
Unfollow From My Activities
If you want to see a list of all of the sections you are following, you can do that. This is the best method to unfollow many or all sections you are following.
- Click your profile icon at the top-right of any page.
- Click My activities from the list.
- Click the Following tab.
- For any section, click Following to unfollow.
- From the list that appears, click Unfollow.
Add the Help Center Notification Email to Your Safe Sender List
If you suspect you are missing emails for sections you've followed, you should check your Spam or Junk email folders. The notifications will come from the following address: noreply@amplifiedlabs.zendesk.com
You'll want to add this sender to your safe sender list.
| Document Version | Date | Description of Change |
| 1.0 | 10.25/2024 | Clarified article vs section follow and section title in breadcrumb. |
| 1.1 | 11/19/2024 | Clarified that unfollowing is how you unsubscribe from HC emails. |