Verification Step for Support Ticket Requests

At CDW Amplified for Education, we are committed to protecting your security and ensuring that every request we receive is legitimate and handled promptly. To help us combat spam and protect your data, we are introducing a new email verification step for guest (anonymous) requests. 

Note: An anonymous user is anyone who submits a request through our Help Center without being signed into a registered Help Center account.

What is Changing?

Starting March 9, 2026, if you submit a support request through our Help Center without being signed into an account, you will be required to verify your email address before your ticket is sent to our support team.

How do I know if I am signed in?

You can quickly check your status by looking at the top-right corner of this page:

• You are not signed in (Anonymous): If you see a Sign in button, you are browsing as a guest. Any request submitted in this state will require email verification.
• You are signed in: If you see your name and profile avatar, you are signed in. Your requests will be processed immediately without the extra verification step.

How it Works

1. Submit Your Request: Fill out the contact form as usual.
2. Check Your Inbox: You will immediately receive an automated email from us asking that you verify your request.
3. Click to Verify: Click the link inside that email. Once clicked, your request will be officially created and sent to our support agents for review.

Warning: Your ticket will not be seen by our team until you click the verification link. If you don't see the email within a few minutes, please check your Spam or Junk folder.

Why are we doing this?

Spam attacks and automated bots have become increasingly sophisticated. This extra step ensures that:

• The person submitting the request actually owns the email address provided.
• Our support agents spend their time helping our customers rather than filtering through the noise of extra requests.
• You receive our follow-up responses reliably.

Who is NOT affected?

You will not see this verification step if:

• You are signed in to your Help Center account when submitting a request.
• You contact us directly by sending an email to our support address.
• You reach out via Messaging/Live Chat channels.