How to Submit a Support Ticket

Need technical assistance? At CDW Amplified for Education, we want to make sure your requests are handled quickly and accurately. Follow the steps below to submit a ticket through our Help Center.

Step 1: Access the Submission Form

To start your request, click the Submit a ticket link located in the top-right header menu of the Help Center.

Step 2: Fill Out the Request Form

Once the form opens, provide the following information to help our team triage your issue:

1. Your Email Address: Ensure this is correct so you receive our updates.
2. Subject: A brief summary of the issue.
3. Description: Provide as much detail as possible. Include specific error messages, the impact of the issue, and any troubleshooting steps you've already taken.
4. Attachments: Use the Add file area to upload screenshots or logs that might help our agents.

Step 3: Submit and Verify

After you click Submit, the next steps depend on your sign-in status:

• If you are signed in: Your ticket is created immediately.
• If you are a Guest (Anonymous): You must check your inbox for a verification email and click the link inside. Our team will not see your request until this step is completed.

See, Verification Step for Support Ticket Requests

Tips for Faster Resolution

• Sign in first: We recommend signing in before submitting. It bypasses the email verification step and automatically links the ticket to your account history.
• Be Specific: Instead of saying, 
  The tool isn't working.
  try 
  I am receiving a 404 error when clicking the Sync button in the tool.
• One Issue per Ticket: To keep things organized, please submit separate tickets for unrelated issues.