View Help Center Video Closed Captions and Transcripts

View Closed Captions on Videos

Here's how to view Closed Captions on videos:

1. At the bottom right of the video, click Enter Full Screen . The video opens in full screen mode. 
2. At the bottom right, click Turn on closed captions . Text for the audio shows on the screen.
   Click again to turn off closed captions. 
   

View Video Transcripts

Some articles contain videos. You can view the transcript for a video by opening it in a new tab and clicking on Transcript. 

Here's how:

1. At the top right of the video, click Open video in Loom . The video opens in a new tab. 
2. At the top of the right panel, click Transcript. The Transcript/captions with time markers show in the right panel.
   

Document Version	Date	Description of Change
1.0	3/7/2024	Article verified
1.1	3/21/2024	Updated images to animated GIFs