Search the Help Center

A key feature of the Help Center is the ability to search for articles. Search is especially helpful when you're unsure which Category (cards on the Help Center Home) or section an article belongs to. If you know the title or some keywords related to the topic, you can enter those terms in the search field to find relevant articles. You can also use the By Category filter to narrow down results if too many appear.

In addition to standard keyword-based search, our Help Center features a generative AI search option. This enhanced experience uses AI to evaluate the most relevant articles and generate a natural language response based on their content. Instead of simply listing articles that match your keywords, generative search also provides a synthesized answer, offering a more conversational and context-aware way to get help.

Additionally, we offer an AI support agent that engages in real-time dialogue, understands user intent, and delivers tailored responses or actions based on deeper integrations with your systems and workflows. You can learn more about the AI agent in this article.

Where Is the Search Box?

The search field appears on every page, but the location depends on the type of page:

• Home page: On the homepage, there is a prominent search bar with a Search button.
• Category, section, and article pages: The search box appears in the top-right corner of these pages.
• Search results page: You will see the search results page after a search. You can start a new search if you don't find what you need. On this page, the search box appears in the top-left corner.

Using Search

1. Enter a word or phrase for what you are looking for in the Search field.  

   Note: Add quotes around a phrase to search for those words in that order or that specific phrase. For example, entering device cache returns results for device and cache. Entering "device cache" returns results only when both terms appear together.

   A list of articles appears below the Search field as you enter characters.  

   Note: Enter at least 4 characters; fewer than that do not yield good results. These articles have your search words in the title. As you continue to type, the list narrows.

   

2. Select an article from the list to open it.
   OR
   Click Enter to go to the search results page. Here, you see a list of all articles containing your search words in the title or article text.
3. If there are many results, you can filter the list by category by clicking Category on the left.

4. Select an article from the list to view it.
   OR
   If you see a text-based answer on the left side of the results page, that is the Generative AI search. Review the summary and click the relevant links if necessary. 
   

   Note: Generative AI search results only appear when searching for more than one word. For example, when searching for devices, generative AI results do not appear. When searching for managed devices, generative AI search results do appear.