Getting Started With Google Voice

Our Google Voice setup guide provides you with everything you need to get started with Voice:

• Step-by-Step Setup 
• Support Resources
• FAQ

Another great learning tool is the Google Voice Webinar recording from our CDW Education Collaborative. 

Need Google Voice Support? 

Support for Google Voice admin customers related to licensing management and billing inquiries is available. Support provides basic support for Google Voice related to assigning licenses. We can also use our Google Premier Partner status to escalate an existing Google support case. For general Google Workspace support, we require a support subscription or support hours. We do not support end-users on using Google Voice services. 

• Need more licenses or a renewal quote?
  • Reach out to your account manager or [e-mail] for a quote. 
• How do you get the number of licenses you have purchased v. how many are assigned? 
  • Email support and we will provide you with your Voice allocation. Currently, you cannot access the allocation via the Admin console.
    

The best way to reach support is to enter a support ticket through the Help Center. Here's the direct Submit a ticket link, which is available at the top of every Help Center page. You can also connect with our support team by emailing [e-mail]. 
If you want to obtain a support contract or have questions, reach out to a Google Customer Support Specialist. 
Learn more about the various ways we can help your team.

Release Non-utilized Phone Numbers or Be Charged

Caution: A change with Google Voice billing requires customers to remove all unassigned Voice phone numbers or incur additional costs. There is a finite number of phone numbers, so Google will begin to charge for unassigned phone numbers that do not have a corresponding Voice license.

See our help article on releasing unused Google Voice numbers for more info. 

Document Version	Date	Description of Change
1.0	8/12/2024	Reviewed post T. Groff revisions
1.1	8/16/2024	Content block for email