Getting a Tax Exemption for Google Voice

Taxation is an important consideration for your Google Workspace account, as it may be subject to various taxes, such as value-added tax (VAT) or goods and services tax (GST), depending on your location. However, certain organizations may qualify for exemptions from sales tax based on state and local tax regulations.

If you believe your organization should be exempt from tax payments, it's crucial to provide Google with the necessary tax exemption certificate before initiating your subscription. Without the certificate, there could be unintended tax charges. Fortunately, we're here to assist you through this process.

To ensure a smooth experience, we recommend contacting your Google Customer Success (GCS) specialist, who will guide you through the necessary steps. If you don't have your GCS's direct email, contact and your GCS will receive your message.

Below are requirements and frequently asked questions to help you navigate this process seamlessly.

Certificate Requirements

  • IRS letters, state business licenses, or Secretary of State qualifications are not valid exemption certificates
  • The purchaser name on the certificate must match the customer account name
  • The organization’s state tax ID must be included
  • The reason for the tax exemption must be checked, for example, resale, nonprofit organization
  • Google must be the seller: Google Voice Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043
  • The certificate must be signed.


How often are customers billed?


Are customers billed for all licenses or just licenses used?

Customers are billed only for what they use for that month (as reported to us by Google). Google bases billing on the licenses assigned to users in the Admin console, not licenses purchased.

How is usage calculated?

Google bases usage calculations on the number of assigned users throughout the month. Occasionally, there may be proration depending on when a new license is assigned in the month. (Ex: 10.43 users because a user was assigned a license halfway through the month)

What are the fees?

The fees are telecom related and are charged by Google who is the provider.
CDW, as a billing agent, must pass through the charges exactly as Google bills them because CDW is not FCC-regulated.

The customer is tax-exempt but still has taxes on their invoice. Why?

Not all taxes are exempt. Certain fees depending on the state still may be applied to the monthly invoice. If there is a tax discrepancy on the invoice and it is approved to remove certain tax lines, an Invoice Corrections Ticket may be necessary.

Can I pay with a credit card?

Customers can pay for their purchases with a credit card. Contact your GCS to help you with the payment process. If you don't have your GCS's direct email, contact and your GCS will receive your message.


Document Version Date Description of Change
1.0 4/15/2024 Original publish


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