Deprovisioning Devices

Deprovisioning is the final stage of a device’s lifecycle within your management console. This process removes the device from management, releases (or retires) the license, and typically requires the device to be wiped before it can be used elsewhere.

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When to Deprovision

You should utilize this workflow when a device is being:

• Retired or recycled.
• Replaced by a similar or different model.
• Donated to a third party.
• Returned to the license pool (if applicable).

Deprovision Your Devices

1. Search & select: 
   • Navigate to Device Search and use filters to find the devices you wish to deprovision.

   • Select the checkboxes for all applicable devices.

     Pro Tip: Working with a large list? Click Show Selected Only in the grid footer to verify your choices across multiple pages before running a bulk action. Click Show All to return to the full list.

2. Initialize the action: Click the Actions button in the top-right corner, then select Deprovision.
3. Acknowledge the change: A side panel will appear. 
   • Review the Acknowledge device deprovisioning warning. This action removes licenses and devices that would have to be re-enrolled. 
   • Check the I acknowledge the need to wipe and re-enroll these devices for future managemet checkbox.
   • Click Next.
4. Specify deprovision reason: 
   • Select one deprovision reason.
   • Click Next.
5. Execute: Click Execute. The progress bar will track the update. Once finished, a Completed successfully message will appear at the bottom of the page.
6. Completed: Click OK at the prompt.

Troubleshooting

What if I make a mistake? 

Before you click Execute, you can always click Back to change your reasons or Cancel to stop the process entirely. Once executed, deprovisioning is a permanent change to the device's relationship with your management console.

Does this refresh my data immediately? 

A snackbar will appear at the bottom of the page once the operation is complete. We recommend using Refresh Cache feature to see the updated Deprovisioned status in your device list.

See, Understanding Device Action Eligibility and State Rules