Web App Manage Device Cache Overview

When you access the Gopher for Chrome web app, it opens to the Device Cache. Here you can view data for and manage your devices. For example, the Device Cache filters make it easy to narrow and view device state, AUE, and battery health.

Let's look at the different areas and numbers included in the Device Cache. Your view will look something like this:

G4CHome.png

Item Description
Last Update The date and time of the last device update. 
Last Scan The date and time of the last device scan. To force a scan, click Force full Scan.
Number of devices cached Indicates the number of devices included in the device cache.
Number of devices with telemetry data cached Indicates the number of cached devices with telemetry data.
Force Full Scan Click to sync all of your devices. Once complete the Number of devices cached updates. 
Disable Lets you disable your Gopher for Chrome device cache. Disabling your cache will mean that users from your organization will not be able to run reports using Gopher for Chrome.
Information icon  Hover over this icon infoIcon.png to learn how Gopher for Chrome retrieves device cache information.
Device State graph Displays the state and count for each state included via the filter. This graph is not interactive, but hovering over each status in the graph shows the total count.
Auto Update Expiry graph Displays the AUE month range and count for each AUE included via the filter. This graph is not interactive, but hovering over each AUE in the graph shows the total count.  
Battery Health State Displays, for devices included via the filter, the device count at each battery health state. This graph is not interactive, but hovering over each battery state in the graph shows the total count with a description for the state. 
Device State (filter)

Select/deselect a checkbox to include/exclude a state from the graphs. Statuses include; All, Active, Delinquent, Pre Provisioned, Deprovisioned, Disabled, Inactive, Return Arrived, Return Requested, Shipped, and Unknown.

This filter changes the data that appears in all the graphs. The counts to the right of each status are static and do not change.

Auto Update Expiry (filter)

Select/deselect a checkbox to include/exclude an AUE month range from the graphs. Statuses include; All, > 18 months, 12-18 months, 6-12 months, 3-6 months, and Expired.

This filter changes the data that appears in all the graphs. The counts to the right of each AUE month are static and do not change.

What Device Cache Information Works With Filters?

A key feature of the Device Cache is the ability to filter by Device State and Auto Update Expiry. Filtering makes it easy to narrow the graphs to show information for a subsection of your devices. When you filter, many fields update, but not all.

When you filter, here is what changes:

  • Device states and counts in the Device State graph
  • AUE months and counts in the Auto Update Expiry graph
  • Counts for each state in the Battery Health State graph

When you filter, here is what remains static:

  • Number of devices cached, located at the top right
  • Number of devices with telemetry data cached, located at the top right
  • In the filters, the total number of devices. This number appears at the right of each filter criterion.

 

Document Version Date Description of Change
1.0 1/4/24 Replaced screenshot for status changes
1.1 7/18/2024 Reverify

 

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