Welcome to Support Essentials. We've put together resources to help you learn what you have access to as a Google for Education Essential customer and how to kick off those features. Whether you are new to or already have the Support Essentials service, you'll find these resources handy.
Getting Started
| Statement of Engagement (SOE): This document sets expectations for stakeholders, roles, and responsibilities, defines deliverables, and outlines workflow. | |
| Comprehensive Support Solutions 1 pager: This PDF describes levels of assistance and supported topics. | |
| Support Stack 1 pager: This PDF describes each support stack and provides links to a complete list of deliverables and milestones for each support stack. | |
| Onboard Your Team to the Collaborative: You can use this Help Center article to start your team as collaborative members. | |
| Getting Started with Support Essentials Webinar: This webinar explains how you can make the most of your Support Essentials subscription. |
| Document Version | Date | Description of Change |
| 1.0 | 1/16/2024 | Added what we support PDF, support solutions |
| 1.1 | 5/2/2024 | Removed from table: Support Subscription 1 pager. Needs updated for Basic |
| 1.2 | 7/18/2024 | Updated Comprehensive Support PDF ~ provisioning support |
| 1.3 | 7/31 | Reviewed with Tammy, reverify |