Getting Started with Support Offerings

Welcome to CDW Amplified for Education Support. We've put together resources to help you learn what you can access as a Google for Education Essential, Basic, and Standard Support customer and how to kick off those features. Whether you are new to or already have a support service, you'll find these resources handy.

Getting Started Resources

docIcon.png Statement of Engagement (SOE): This document sets expectations for stakeholders, roles, and responsibilities, defines deliverables, and outlines workflow.
pdfIcon.png Comprehensive Support Solutions 1 pager: This PDF describes levels of assistance and supported topics.
pdfIcon.png Support Stack 1 pager: This PDF describes each support stack and provides links to a complete list of deliverables and milestones for each support stack.
helpCenterIcon.png Onboard Your Team to the Collaborative: You can use this Help Center article to start your team as collaborative members.
bigMarkerIcon.png Getting Started with Support Essentials Webinar: This webinar explains how you can make the most of your Support Essentials subscription.

 

Document Version Date Description of Change
1.0 1/16/2024 Added what we support PDF, support solutions
1.1 5/2/2024 Removed from table: Support Subscription 1 pager. Needs updated for Basic
1.2 7/18/2024 Updated Comprehensive Support PDF ~ provisioning support
1.3 7/31/2024 Reviewed with Tammy, reverify
1.4 12/10/2024 Updated to cover all levels of support, one article per TGroff

 

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