Welcome to CDW Amplified for Education Support. We've put together resources to help you learn what you can access as a Google for Education Essential, Basic, and Standard Support customer and how to kick off those features. Whether you are new to or already have a support service, you'll find these resources handy.
Getting Started Resources
| Statement of Engagement (SOE): This document sets expectations for stakeholders, roles, and responsibilities, defines deliverables, and outlines workflow. | |
| Comprehensive Support Solutions 1 pager: This PDF describes levels of assistance and supported topics. | |
| Support Stack 1 pager: This PDF describes each support stack and provides links to a complete list of deliverables and milestones for each support stack. | |
| Onboard Your Team to the Collaborative: You can use this Help Center article to start your team as collaborative members. | |
| Getting Started with Support Essentials Webinar: This webinar explains how you can make the most of your Support Essentials subscription. |
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