Welcome to CDW Amplified for Education Support. We've put together resources to help you learn what you can access as a Google for Education Essential, Basic, and Standard Support customer and how to kick off those features. Whether you are new to or already have a support service, you'll find these resources handy.
Getting Started Resources
Statement of Engagement (SOE): This document sets expectations for stakeholders, roles, and responsibilities, defines deliverables, and outlines workflow. | |
Comprehensive Support Solutions 1 pager: This PDF describes levels of assistance and supported topics. | |
Support Stack 1 pager: This PDF describes each support stack and provides links to a complete list of deliverables and milestones for each support stack. | |
Onboard Your Team to the Collaborative: You can use this Help Center article to start your team as collaborative members. | |
Getting Started with Support Essentials Webinar: This webinar explains how you can make the most of your Support Essentials subscription. |
Document Version | Date | Description of Change |
1.0 | 1/16/2024 | Added what we support PDF, support solutions |
1.1 | 5/2/2024 | Removed from table: Support Subscription 1 pager. Needs updated for Basic |
1.2 | 7/18/2024 | Updated Comprehensive Support PDF ~ provisioning support |
1.3 | 7/31/2024 | Reviewed with Tammy, reverify |
1.4 | 12/10/2024 | Updated to cover all levels of support, one article per TGroff |