Getting Started with Support Offerings

Welcome to CDW Amplified for Education Support. We've put together resources to help you learn what you can access as a Google for Education Essential, Basic, and Standard Support customer and how to kick off those features. Whether you are new to or already have a support service, you'll find these resources handy.

Getting Started Resources

Statement of Engagement (SOE): This document sets expectations for stakeholders, roles, and responsibilities, defines deliverables, and outlines workflow.

Comprehensive Support Solutions, K-12: This PDF describes levels of assistance and supported topics.

Support Stacks, K-12: This article describes each support stack and provides links to a complete list of deliverables and milestones for each support stack.

Onboard Your Team to the Collaborative: You can use this Help Center article to start your team as collaborative members.

Getting Started with Support Essentials Webinar: This webinar explains how you can make the most of your Support Essentials subscription.