Support Statement for Google Workspace

Support is available for CDW Amplified for Education's Google Workspace paid edition customers related to licensing provisioning, the security center, Originality Reports, and advanced Meet features (attendance reports, breakout rooms, and livestreams) without a support contract by emailing support@amplifiedit.com. We can also use our Google Premier Partner status to escalate an existing Google support case.

A support contract is required for support on general Google Workspace for Education Fundamental issues related to core applications, Google admin best practices, general Admin console assistance, Chromebook and Windows Device Management, Advanced Mobile Device Management, Data Loss Prevention, GCDS set up, and/or BigQuery/Looker Studio customizations.

We do not provide support for Google Workspace for Education beta programs or Clever. 

K-12

pdfIcon.png Comprehensive Support Solutions 1 pager: This PDF describes levels of assistance and supported topics

 

Higher Education

pdfIcon.png Comprehensive Support Solutions 1 pager: This PDF describes levels of assistance and supported topics

 

Document Version Date Description of Change
1.0 1/24/2024 Removed support guide links, added support solutions 1-pager, waiting for HE version
1.1 2/8/2024 Added link to new HE support solutions PDF

 

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