Support is available for CDW Amplified for Education's Google Workspace paid edition customers related to licensing provisioning, the Security center, Originality Reports, and advanced Meet features (attendance reports, breakout rooms, and livestreams) without a support contract. We can also use our Google Premier Partner status to escalate an existing Google support case.
The best way to reach support is to enter a support ticket through the Help Center. Here's the direct Submit a ticket link, which is available at the top of every Help Center page. You can also connect with our support team by emailing support@amplifiedit.cdw.com.
If you want to obtain a support contract or have questions, reach out to a Google Customer Support Specialist.
Learn more about the various ways we can help your team.
A support contract is required for support on general Google Workspace for Education Fundamental issues related to core applications, Google admin best practices, general Admin console assistance, Chromebook and Windows Device Management, Advanced Mobile Device Management, Data Loss Prevention, GCDS set up, and/or BigQuery/Looker Studio customizations.
We do not provide support for Google Workspace for Education beta programs or Clever.
K-12
Comprehensive Support Solutions 1 pager: This PDF describes levels of assistance and supported topics |
Higher Education
Comprehensive Support Solutions 1 pager: This PDF describes levels of assistance and supported topics |
Document Version | Date | Description of Change |
1.0 | 1/24/2024 | Removed support guide links, added support solutions 1-pager, waiting for HE version |
1.1 | 2/8/2024 | Added link to new HE support solutions PDF |
1.2 | 7/16/2024 | Reverified |
1.3 | 7/18/2024 | Updated Comprehensive Support PDF ~ provisioning support |
1.4 | 8/16/2024 | Added email content block |