Support Hour Expiration Policy

Warning: CDW Amplified for Education Support Hours expire 1 year from their date of purchase.

Please see the responses below to some frequently asked questions on our support hour expiration policy.


Will purchasing additional hours before my current hours expire extend the expiration date on my current hours?

No. All support hours will expire 1-year from their purchase date.


Can I exchange my support hours for other products?

No. As of 12/1/2021, you can no longer exchange support hours for other products. However, customers purchasing Amplified Support for Google for Education with unexpired support hours receive a discount based on the number of hours and their expiration date.


What are some of the things I can use my support hours for?

  • Technical Projects
    • If you have a technical project or idea in mind, use this link to discuss it with our Support Manager, Tammy Groff.
  • Troubleshooting
    • Are you frustrated with issues at your school? Are you pulling your hair out? Contact our support team.

The best way to reach support is to enter a support ticket through the Help Center. Here's the direct Submit a ticket link, which is available at the top of every Help Center page. You can also connect with our support team by emailing support@amplifiedit.cdw.com
If you want to obtain a support contract or have questions, reach out to a Google Customer Support Specialist
Learn more about the various ways we can help your team.

  • Support Stacks
    • Support Stacks simplify the way you use Support for projects. Stacks are brief engagements with the CDW Amplified for Education Support team that have clear deliverables around key topics or pain points.
  • Amplified Support for Google for Education
    • Explore transitioning your remaining balance of hours towards Amplified Support for Google for Education to receive on-demand Support, customized solutions, and professional collaboration through this year-long subscription support service. 

How can I make a support request?

The best way to reach support is to enter a support ticket through the Help Center. Here's the direct Submit a ticket link, which is available at the top of every Help Center page. You can also connect with our support team by emailing support@amplifiedit.cdw.com
If you want to obtain a support contract or have questions, reach out to a Google Customer Support Specialist
Learn more about the various ways we can help your team.

 

Document Version Date Description of Change
1.0 1/16/2024 updated troubleshooting link for what we support PDF and broke out the support stacks PDFs K12/HE
1.3 7/31/2024 Reviewed with Tammy, reverify

 

Articles in this section