Support Hour Expiration Policy

Warning: CDW Amplified for Education Support Hours expire 1 year from their date of purchase.

Please see the responses below to some frequently asked questions on our support hour expiration policy.


Will purchasing additional hours before my current hours expire extend the expiration date on my current hours?

No. All support hours will expire 1-year from their purchase date.


Can I exchange my support hours for other products?

No. As of 12/1/2021, you can no longer exchange support hours for other products. However, customers purchasing Amplified Support for Google for Education with unexpired support hours receive a discount based on the number of hours and their expiration date.


What are some of the things I can use my support hours for?

  • Technical Projects
    • If you have a technical project or idea in mind, use this link to discuss it with our Support Lead, Tammy Groff.
  • Troubleshooting
  • Support Stacks
    • Support Stacks simplify the way you use Support for projects. Stacks are brief engagements with the CDW Amplified for Education Support team that have clear deliverables around key topics or pain points.
  • Amplified Support for Google for Education

How can I make a support request?

Support tickets can be raised:

 

Document Version Date Description of Change
1.0 1/16/2024 updated troubleshooting link for what we support PDF and broke out the support stacks PDFs K12/HE

 

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