Clear User Profiles

There are a few scenarios where clearing user profiles will come in handy:

• By default, a Chromebook will remember multiple accounts or user profiles. A new student or a group of students may need a Chromebook assigned, or a student may need to remove a profile after the Chromebook reports a profile opening error.
• If you loaded devices from the cache, view the storage usage for each device in the Storage Used column, and use this action to clean up the devices before you receive tickets on them.

The following steps show how to clear user profiles on multiple devices. You can only clear profiles when loading from the Admin console or via a list.

To clear user profiles:

1. Once the devices are loaded (via Admin console or list), click the Push Updates to Google tab in the sidebar.
2. Select Clear user profiles. A stepper will guide you through clearing user profiles from the devices.
   
3. Clear devices is the default action.
   
4. Click Next.
5. Check the I acknowledge and understand this action cannot be undone checkbox. 
   
6. Click Next.
7. Review the number of profiles for clearing.
8. Click CLEAR.
   
9. To confirm you want to clear these devices, click GO AHEAD. Your sheet will update to show the clear action.
10. Click Done to close the stepper. 

Once completed, you'll be able to see the results in the Update Status column of the spreadsheet, as well as the Bulk Actions History Tab. You'll see the following response states:

• Pending: The action was sent, but the device is not turned on. Once the device is turned on, the action will complete.
• Could not issue command: The request to clear the profile has already been sent before, and is still pending.
• Success: Profiles have successfully been cleared.