Troubleshooting: Little SIS Premium Is Not Creating Classes as Expected

Before starting the general troubleshooting steps listed further below, first confirm the following:

• You are logged into Little SIS Premium.
• The Source File used for the job contains the proper data for the current school year.
• If the issue is that the classes aren’t showing up in the Explorer and teachers have not mentioned the issue of not having classes yet you need to refresh all classes. Navigate back to Little SIS and go to Administration > Refresh Data > Classes. If the last refresh date is before when classes were pushed out, manually refresh by clicking Refresh all classes.
• The Class Alias on the Data mappings step of the job does not reference the previous school year.
  

Troubleshooting Steps

1. In Little SIS Premium, confirm that the expected classes are showing up on the Manage Inclusion/Exclusion Rules page of the job.
   On that page, select the green PREVIEW CLASS SYNC button. If the expected classes show up there, continue to the next step. If the expected classes do not appear, note any configured inclusion/exclusion rules that may be causing this. You may also need to take note of your Alias structure on the previous Data mappings page to ensure this structure contains the proper fields to differentiate classes.
   For any one of the classes not being created, copy the Alias for that class using CTRL + C.

2. Run the analysis to see what happens with that Class Alias.

   After the analysis is complete and the Review and Action button is selected, select # Class Changes at the top, then paste in the Alias. If it shows up as new, commit the change and check the logs for any errors.

   If the class does not show up in the Class Change preview, click on the Excluded Classes option at the top and paste in that Alias. If it is excluded, the reasons will likely be one of the following:

   • No Updates Required: This indicates the class Alias already exists, and there are no changes to be made. For this, you can search for the class in Little SIS Explorer by the alias. Be sure to remove any other filters.
   • Class Archived: This means the class Alias exists but has already been archived.
   • Provisioned Class Declined: The class was already provisioned, but the teacher declined it. If this wasn’t expected, it could be that the class was originally assigned to another teacher, who declined it. In this case, you will want to re-provision declined classes.

Common Issues

• If Teacher Review is enabled as the Creation method on the Update preferences section, Classes will never show as a provisioned state.
  
• They will instead be pending until the teacher takes action on them. Pending classes do not show up in the Explorer. Instead, these pending classes can be seen on the Little SIS Premium Home page by refreshing the Teacher Review Card.